Shift Leader: Guest Experience & Operations Coach

Dunkin' Donuts; East Stroudsburg (Monroe County); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts franchisee is seeking a Shift Leader to coach team members and ensure brand standards during each shift. You will help set goals, assign tasks, and provide ongoing feedback to maintain service quality and efficiency.

Responsibilities include supervising food and beverage preparation, overseeing safety, managing inventory, and handling scheduling and cash controls. A background in retail or hospitality leadership and fluent English are preferred for this role.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest serviceand coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Basic computer skills

Fluent English

Leadership experience

Job description

Dunkin' Donuts franchisee is seeking a Shift Leader to coach team members and ensure brand standards during each shift. You will help set goals, assign tasks, and provide ongoing feedback to maintain service quality and efficiency.

Responsibilities include supervising food and beverage preparation, overseeing safety, managing inventory, and handling scheduling and cash controls. A background in retail or hospitality leadership and fluent English are preferred for this role.