Shift Leader: Guest Experience & Team Coach

Baskin-Robbins; Ranson (WV); On-site; USD 1,653,000 - 2,066,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader in Ranson, West Virginia. You will coach crew members to follow Brand standards and deliver a friendly guest experience, set goals, assign tasks, and motivate the team during shifts.

You will support a safe, clean, and high-quality operation, drive sales, and ensure consistent product preparation while adhering to local laws and brand guidelines.

Qualifications

• Fluent English required.
• Experience in restaurant, retail, or supervisory roles preferred.
• Basic math and writing skills.
• Proficiency with basic computer tasks.
• HS diploma or equivalent preferred.

Responsibilities

• Work in a team environment and communicate shift priorities and goals.
• Maintain operational excellence by ensuring brand standards, recipes, and safety guidelines.
• Drive profitability by meeting sales goals and executing marketing initiatives.
• Provide coaching and feedback to crew members and support training as needed.

Skills

Fluent English

Restaurant supervisory experience

Math and writing skills

Basic computer skills

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

Baskin-Robbins is seeking a Shift Leader in Ranson, West Virginia. You will coach crew members to follow Brand standards and deliver a friendly guest experience, set goals, assign tasks, and motivate the team during shifts.

You will support a safe, clean, and high-quality operation, drive sales, and ensure consistent product preparation while adhering to local laws and brand guidelines.