Shift Leader: Lead Fast-Paced Team & Guest Experience

Baskin-Robbins; Middleburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Employee meals

Medical & Dental insurance for full‑t‑

Job summary

Baskin-Robbins in Virginia is seeking a Shift Leader to coach Crew Members and uphold operational standards during each shift. You will assign tasks, monitor performance, and ensure a welcoming guest experience while maintaining restaurant safety and cleanliness.

The role emphasizes team leadership, training support, and achieving service targets. Must communicate clearly in English; prior supervisory or retail experience is preferred, with a passion for delivering great guest service.

Qualifications

• Fluent English required for speaking and reading.
• Restaurant, retail, or supervisory experience preferred.
• Strong numerical and writing skills are important.
• Ability to motivate and lead a team to meet targets.

Responsibilities

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Guest focus

Problem solving

Team building

Job description

Baskin-Robbins in Virginia is seeking a Shift Leader to coach Crew Members and uphold operational standards during each shift. You will assign tasks, monitor performance, and ensure a welcoming guest experience while maintaining restaurant safety and cleanliness.

The role emphasizes team leadership, training support, and achieving service targets. Must communicate clearly in English; prior supervisory or retail experience is preferred, with a passion for delivering great guest service.