Assistant Restaurant Manager - Guest-Centric Leader

Baskin-Robbins; Ranson (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

Baskin-Robbins in West Virginia is hiring for a store leadership role. You will recruit, train, and coach team members, set clear expectations, and drive excellent guest service in a fast-paced environment.

The role focuses on maintaining brand standards, managing staffing, controlling costs, executing promotions, and growing sales while ensuring safety and compliance with food safety guidelines.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic computer skills.
• At least 18 years of age (where applicable).
• Basic writing skills.
• Math and financial management.

Responsibilities

• Assist to recruit, hire, onboard and develop employees.
• Communicate job expectations to employees.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Support the development of team members.
• Create and maintain a guest first culture in the restaurant.
• Ensure all shifts are appropriately staffed to achieve guest service goals.
• Maintain safe, secure, and healthy environment by following safety, food safety, and sanitation guidelines; comply with all applicable laws.
• Ensure Brand standards, recipes and systems are executed.
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements and profitability.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing and sampling.
• Drive sales goals and track results.

Skills

Fluent English

Restaurant experience

Supervisory experience

Basic computer skills

Age 18+

Basic writing skills

Math and financial management

Job description

Baskin-Robbins in West Virginia is hiring for a store leadership role. You will recruit, train, and coach team members, set clear expectations, and drive excellent guest service in a fast-paced environment.

The role focuses on maintaining brand standards, managing staffing, controlling costs, executing promotions, and growing sales while ensuring safety and compliance with food safety guidelines.