Shift Leader: Guest Experience & Team Coach

Wingmen V Llc; Marion (IN); On-site; USD 20,664 - 28,929; Full time

Job summary

Wingmen V Llc in Marion, IN is hiring for a key role to support management operations and ensure a high level of guest satisfaction. The ideal candidate will lead and coach Team Members, monitor food quality and safety, and ensure operational readiness throughout shifts.

Applicants should have leadership abilities, strong communication skills, and at least one certification as a Wing Certified Trainer. This position requires a minimum age of 21 and a high level of customer service knowledge.

Qualifications

• Minimum 21 years of age.
• Certification as a Wing Certified Trainer in at least one hourly position.
• Completion of Shift Leader certification.

Responsibilities

• Ensure all Guest issues are resolved during the shift.
• Lead and coach Team Member performance.
• Monitor food quality and safety throughout the shift.
• Conduct Team Member pre-shift meetings.

Skills

Leadership and facilitation abilities

Superior verbal communication

Customer service

Knowledge of operations

Conflict management skills

Education

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Minimum 21 years of age

Job description

Wingmen V Llc in Marion, IN is hiring for a key role to support management operations and ensure a high level of guest satisfaction. The ideal candidate will lead and coach Team Members, monitor food quality and safety, and ensure operational readiness throughout shifts.

Applicants should have leadership abilities, strong communication skills, and at least one certification as a Wing Certified Trainer. This position requires a minimum age of 21 and a high level of customer service knowledge.