Shift Lead - Guest Experience & Team Coach

Anchor Point Management Group; Brownsburg (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Anchor Point Management Group is looking for a dedicated individual to join the management team in Brownsburg, Indiana. The ideal candidate will provide essential support during peak periods and enhance guest experiences. Responsibilities include coaching Team Members and ensuring operational excellence.

Qualified candidates must have leadership skills and experience in restaurant operations, with a focus on customer service. The position requires a commitment to maintaining high standards in food safety and team management.

Qualifications

• Minimum 21 years of age.
• Prior experience managing others or at least two years of Buffalo Wild Wings experience.
• Knowledge of RAS procedures and food safety.

Responsibilities

• Ensure that 100% of table visits are performed and Guest issues are resolved.
• Lead and coach Team Member performance.
• Monitor food quality, labor, and safety throughout the shift.

Skills

Leadership and facilitation abilities

Superior verbal communication

Basic mathematical skills

Conflict management skills

High degree of customer service

Education

Shift Leader certification

Wing Certified Trainer certification

Job description

Anchor Point Management Group is looking for a dedicated individual to join the management team in Brownsburg, Indiana. The ideal candidate will provide essential support during peak periods and enhance guest experiences. Responsibilities include coaching Team Members and ensuring operational excellence.

Qualified candidates must have leadership skills and experience in restaurant operations, with a focus on customer service. The position requires a commitment to maintaining high standards in food safety and team management.