Shift Leader: Guest Experience & Team Coach

Wingmen V Llc; Kennewick (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

Wingmen V Llc in Kennewick is seeking a dedicated support role to assist the management team during peak periods and manage day-to-day operations. The role includes ensuring guest satisfaction, leading Team Members, and overseeing restaurant operations.

Ideal candidates should have leadership abilities, be knowledgeable about restaurant operations, and possess excellent communication skills. Certification as a Wing Certified Trainer is required, with previous managerial experience preferred.

Qualifications

• Minimum 21 years of age.
• Basic mathematical skills.
• Knowledgeable of proper sanitation and food safety procedures.

Responsibilities

• Ensure 100% of table visits are performed.
• Lead and coach Team Member performance.
• Address Guest complaints in the restaurant.

Skills

Leadership and facilitation abilities

Knowledgeable in all functional areas of restaurant operations

Superior verbal communication skills

Knowledge of RAS procedures

Conflict management skills

Education

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Wingmen V Llc in Kennewick is seeking a dedicated support role to assist the management team during peak periods and manage day-to-day operations. The role includes ensuring guest satisfaction, leading Team Members, and overseeing restaurant operations.

Ideal candidates should have leadership abilities, be knowledgeable about restaurant operations, and possess excellent communication skills. Certification as a Wing Certified Trainer is required, with previous managerial experience preferred.