Shift Leader: Guest Experience & Team Coach

Dunkin' Donuts; Forest Lake (MN); Híbrido; USD 19 000 - 25 000; Tempo integral

Resumo da oferta

Dunkin' Donuts in Minnesota is seeking a Shift Leader to coach team members and uphold brand standards during each shift. You will help with food and beverage prep, monitor performance, and ensure exceptional guest service in a fast-paced environment.

The ideal candidate has prior leadership experience in retail or hospitality, speaks fluent English, and can manage shift plans, safety, and cash handling. This position requires reliable, customer-focused teamwork and adherence to policies.

Qualificações

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven ability to lead teams, drive performance, and deliver customer experience in a fast-paced environment.

Responsabilidades

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Conhecimentos

Leadership

Communication

Cash handling

Basic computer skills

English fluency

Formação académica

HS Diploma or GED

Descrição da oferta de emprego

Dunkin' Donuts in Minnesota is seeking a Shift Leader to coach team members and uphold brand standards during each shift. You will help with food and beverage prep, monitor performance, and ensure exceptional guest service in a fast-paced environment.

The ideal candidate has prior leadership experience in retail or hospitality, speaks fluent English, and can manage shift plans, safety, and cash handling. This position requires reliable, customer-focused teamwork and adherence to policies.