Shift Leader: Fast-Paced Team Coach & Guest Service

Dunkin' Donuts; Wichita (KS); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach team members, uphold brand standards, and deliver great guest service during a shift in a fast-paced Dunkin' environment. You will set goals, assign tasks, and provide timely feedback to maintain smooth operations and food/beverage quality.

The role requires leadership experience in retail or hospitality, basic computer skills, and strong English communication.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment.
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.

Skills

Leadership

Customer service

Teamwork

Communication

Problem-solving

Education

HS Diploma or GED

Job description

Dunkin' Donuts is seeking a Shift Leader to coach team members, uphold brand standards, and deliver great guest service during a shift in a fast-paced Dunkin' environment. You will set goals, assign tasks, and provide timely feedback to maintain smooth operations and food/beverage quality.

The role requires leadership experience in retail or hospitality, basic computer skills, and strong English communication.