Shift Leader: Team Coach & Guest Experience

Dunkin'; Lehighton (Carbon County); On-site; USD 30,000 - 48,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach team members, ensure brand standards, and support the Restaurant Manager during each shift. You will lead operational tasks, monitor performance, and maintain guest satisfaction in a fast-paced Dunkin' environment.

The role emphasizes quick decision-making, teamwork, and accuracy in food/beverage prep, safety, and cash handling while delivering exceptional service.

Qualifications

• Must be at least 18 years old
• HS Diploma or GED preferred
• Previous leadership experience in retail, restaurant or hospitality
• Fluent in spoken and written English
• Basic computer skills

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership experience

Customer service

Cash handling

Training others

English proficiency

Education

HS Diploma or GED

Tools

POS system

Job description

Dunkin' is seeking a Shift Leader to coach team members, ensure brand standards, and support the Restaurant Manager during each shift. You will lead operational tasks, monitor performance, and maintain guest satisfaction in a fast-paced Dunkin' environment.

The role emphasizes quick decision-making, teamwork, and accuracy in food/beverage prep, safety, and cash handling while delivering exceptional service.