Shift Leader: Fast-Paced Guest-Service Coach

Dunkin' Donuts; Kinston (NC); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Dunkin' Donuts is seeking a Shift Leader to coach Crew members and ensure brand standards are followed while delivering exceptional guest service during the shift. You will set goals, assign tasks, and motivate the team with timely feedback to meet daily objectives.

The role requires leadership experience in retail or hospitality, basic computer skills, and fluency in English. Join a fast-paced Dunkin' environment focused on guest satisfaction and operational excellence.

Qualifikationen

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Aufgaben

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and efficient resources.
• Support training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies throughout a shift.
• Communicate with the next Shift Leader to prep them for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Handle customer complaints, conflicts, and emergencies, making quick decisions to resolve issues and maintain reputation.

Kenntnisse

Leadership experience

Team coaching

Guest service

English proficiency

Tools

POS/point of sale

Jobbeschreibung

Dunkin' Donuts is seeking a Shift Leader to coach Crew members and ensure brand standards are followed while delivering exceptional guest service during the shift. You will set goals, assign tasks, and motivate the team with timely feedback to meet daily objectives.

The role requires leadership experience in retail or hospitality, basic computer skills, and fluency in English. Join a fast-paced Dunkin' environment focused on guest satisfaction and operational excellence.