Shift Lead: Pizza Ops & Team Coach

Marco's Pizza (Marco's Franchising, LLC); Vermilion (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Tuition Assistance

Medical, Dental, Vision

401(k) and PTO

Training and development

Employee discounts

Wellness initiatives

EAP and Slice of Support

Job summary

Marco’s Pizza is seeking a Shift Manager to oversee daily store operations, support and coach team members, and ensure an exceptional guest experience during assigned shifts. The role blends leadership with hands-on food prep, service, and strict adherence to food safety and cash handling standards.

You will maintain a clean, organized environment, supervise crew at all stations, train staff, and coordinate with drivers to ensure timely deliveries.

Qualifications

• High School Diploma or equivalent required.
• Must be at least 18 years old.
• Valid driver’s license with a safe driving record.
• Ability to obtain and maintain required food handler certifications.
• Strong communication, leadership, and interpersonal skills.
• Basic math and computer skills for cash handling and reporting.
• Ability to stand for extended periods (up to 10 hours per shift).
• Ability to lift and carry up to 50 lbs.

Responsibilities

• Supervise and support store crew across all workstations during shifts, directing shift operations when the General Manager or Assistant Manager is absent.
• Lead and train employees, open and close the store, ensure all food preparation is complete, and manage employee breaks and shift changes.
• Perform all crew member tasks when needed: makeline, cut table, oven monitoring, packaging, order accuracy, and guest service.
• Maintain a clean, safe, and organized store environment.
• Monitor product quality and take corrective action when needed.
• Coordinate with Drivers and the Manager to ensure efficient and timely deliveries.
• Manage cash handling procedures and balance registers accurately.
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Provide coaching, feedback, and guidance to team members to build skills and improve performance.
• Assist with training new team members and setting clear expectations.
• Handle shift-related issues with professionalism and strong problem-solving skills.
• Communicate effectively with team members and guests to ensure smooth operations.
• Multitask and adapt in a fast-paced environment while maintaining focus on guest satisfaction and product quality.

Skills

Leadership

Communication

Interpersonal Skills

Education

High School Diploma or equivalent

High School or better

Job description

Marco’s Pizza is seeking a Shift Manager to oversee daily store operations, support and coach team members, and ensure an exceptional guest experience during assigned shifts. The role blends leadership with hands-on food prep, service, and strict adherence to food safety and cash handling standards.

You will maintain a clean, organized environment, supervise crew at all stations, train staff, and coordinate with drivers to ensure timely deliveries.