Shift Leader: Guest Experience & Store Ops

United Dairy Farmers; Covington (KY); On-site; USD 19,000 - 21,000; Full time

Job summary

United Dairy Farmers in Covington, KY is hiring a Shift Leader for a full-time schedule (37-40 hours per week), with a pay range of $13.50/hr to $15.25/hr. The role emphasizes delivering the Hi Five Guest Experience and supporting store operations during all shifts.

The Shift Leader will supervise guest service, assist with DipSide items, manage POS/gas transactions, ensure accurate cash handling, stock merchandise, and uphold safety and policy compliance alongside the Store Manager.

Qualifications

• Ability to communicate effectively with customers in English.
• Basic math and arithmetic skills for cash handling and change.
• Ability to operate store equipment and POS systems safely.

Responsibilities

• Provide Hi Five Guest Experience and greet Guests warmly.
• Assist with shakes, ice cream, sundaes and other DipSide items.
• Operate POS and gas console accurately and securely.
• Restock shelves, maintain clean displays and proper stock rotation.
• Monitor store safety, cash handling and follow tobacco/alcohol policies.
• Complete time records and perform other duties as assigned.

Skills

Customer service

Cash handling

POS operation

Alcohol/tobacco compliance

Tools

POS Terminal

Gas Console

Job description

United Dairy Farmers in Covington, KY is hiring a Shift Leader for a full-time schedule (37-40 hours per week), with a pay range of $13.50/hr to $15.25/hr. The role emphasizes delivering the Hi Five Guest Experience and supporting store operations during all shifts.

The Shift Leader will supervise guest service, assist with DipSide items, manage POS/gas transactions, ensure accurate cash handling, stock merchandise, and uphold safety and policy compliance alongside the Store Manager.