Restaurant Shift Leader - Guest Experience & Ops

Marco's Pizza (Marco's Franchising, LLC); Maumee (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Medical/Dental/Vision

401(k)

Paid time off

Training program

Employee discounts

EAP

Job summary

Marco’s Pizza in United States is seeking a Shift Manager to oversee daily store operations, guide team members, and ensure exceptional guest experiences during shifts. The role combines hands‑on food preparation, service, and accountability for safety, cash handling, and standards.

The Shift Manager will lead and train staff, maintain a clean, organized store, monitor quality, coordinate deliveries, and uphold food safety compliance while delivering top‑quality products and service.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Valid driver’s license with a safe driving record.
• Ability to obtain and maintain any required food handler certifications.
• Strong communication, leadership, and interpersonal skills.
• Basic math and computer skills for cash handling and reporting.
• Ability to stand for extended periods (up to 10 hours per shift).
• Ability to lift and carry up to 50 lbs.

Responsibilities

• Supervise and support store crew across all workstations during shifts to leads crew members and direct shift operations of the restaurant in the absence of the General Manager or Assistant Manager, including leading and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes.
• Perform all crew member tasks when needed, including makeline, cut table, oven monitoring, packaging, order accuracy, and guest service.
• Maintain a clean, safe, and organized store environment.
• Monitor product quality and take corrective action when needed.
• Coordinate with Drivers and the Manager to ensure efficient and timely deliveries.
• Manage cash handling procedures and balance registers accurately.
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Provide coaching, feedback, and guidance to team members to build skills and improve performance.
• Assist with training new team members and setting clear expectations.
• Handle shift‑related issues with professionalism and strong problem‑solving skills.
• Communicate effectively with team members and guests to ensure smooth operations.
• Multitask and adapt in a fast‑paced environment while maintaining a focus on guest satisfaction to Multitask and adapt in a fast‑paced environment while ensuring excellent Guest experience and accurate, quality products consistent with company standards.

Skills

Leadership

Customer service

Communication

Cash handling

Education

High School Diploma

Tools

POS system

Cash register

Job description

Marco’s Pizza in United States is seeking a Shift Manager to oversee daily store operations, guide team members, and ensure exceptional guest experiences during shifts. The role combines hands‑on food preparation, service, and accountability for safety, cash handling, and standards.

The Shift Manager will lead and train staff, maintain a clean, organized store, monitor quality, coordinate deliveries, and uphold food safety compliance while delivering top‑quality products and service.