Shift Leader: Guest Experience & Store Operations

UDF; Columbus (OH); On-site; USD 19,000 - 21,000; Full time

Job summary

United Dairy Farmers seeks a Shift Leader to ensure outstanding Guest Service by following the Hi Five program and by leading associates on duty. You will be responsible for safe, ethical operation, accurate cash handling, and compliance with tobacco/alcohol policy during your shift.

The role requires you to work full-time hours (37-40 per week) on 1st, 2nd or 3rd shift, with pay range $13.50/hr–$15.25/hr and a strong emphasis on customer service, teamwork and adherence to company policies.

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.
• Ability to prepare DipSide items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.
• Ability to recognize numbers, count and do arithmetic well enough to complete required records.
• Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.
• Ability to clean counters and other surfaces.
• Ability to tolerate exposure to temperatures as low as –30 degrees Fahrenheit for at least 2 minutes.
• Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.
• Ability to place an 8" x 10" x 10" package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.

Responsibilities

• Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello.
• Prepare DipSide items using the dip cabinets.
• Operate POS system and gas console with accurate transactions and proper change.
• Keep shelves and freezers filled and presentable; rotate stock and check for dates.
• Maintain security and control cash levels following procedures.
• Keep store and parking lot clean, monitor temperatures of equipment.
• Accurately complete time records and Customer First Documentation.
• Perform other duties as assigned by Management

Skills

Hi Five Guest Experience

Cash handling

POS operation

English communication

Identify documents check

Stocking/merchandise prep

Safety/compliance

Temperature tolerance

Mathematical accuracy

Tools

POS terminal

Gas console

Dip cabinet

Job description

United Dairy Farmers seeks a Shift Leader to ensure outstanding Guest Service by following the Hi Five program and by leading associates on duty. You will be responsible for safe, ethical operation, accurate cash handling, and compliance with tobacco/alcohol policy during your shift.

The role requires you to work full-time hours (37-40 per week) on 1st, 2nd or 3rd shift, with pay range $13.50/hr–$15.25/hr and a strong emphasis on customer service, teamwork and adherence to company policies.