Shift Leader & Guest Experience Specialist

Little Caesars | PFLC, LLC; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Little Caesars is seeking an Assistant Manager to oversee shift operations, guest experience, sales performance, and brand execution. You will supervise team members, open/close duties, handle cash, support food safety and promotions, and resolve guest issues while ensuring profitability.

In this role you will lead team members on shifts, provide feedback, enforce standards, and coordinate tasks to maintain high service levels during peak times.

Qualifications

• Previous supervision experience in quick-service preferred.
• Ability to lead teams, train staff and enforce standards.
• Strong guest service focus and problem-solving.
• Knowledge of food safety procedures and basic cash handling.

Responsibilities

• Serve customers correct, complete orders within service time goals.
• Lead team on shifts, assign tasks, and provide feedback.
• Use huddle board to position the team.
• Know and follow personnel policies, labor laws and safety procedures.
• Ensure security procedures are executed.
• Open/close duties.
• Provide great guest service and resolve complaints.
• Manage line, delegate duties, promote sales.
• Execute food safety requirements and control costs.
• Count drawers and follow cash handling procedures.
• Complete additional e-learning as required.

Skills

Team leadership

Customer service

Food safety awareness

Cash handling

Job description

Little Caesars is seeking an Assistant Manager to oversee shift operations, guest experience, sales performance, and brand execution. You will supervise team members, open/close duties, handle cash, support food safety and promotions, and resolve guest issues while ensuring profitability.

In this role you will lead team members on shifts, provide feedback, enforce standards, and coordinate tasks to maintain high service levels during peak times.