Shift Leader: Guest Experience & Team Coach

Little Caesars | PFLC, LLC; Thomson (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Little Caesars is seeking an Assistant Manager to oversee shift operations, guest experience, sales performance, and execution of brand excellence in a store. You will supervise Colleagues, ensure timely service, and uphold store standards during your shift.

The role requires leading team members on shifts, assigning tasks, providing feedback and training, handling opening/closing duties, promoting sales, ensuring food safety and cash controls, and resolving guest concerns to guarantee customer

Qualifications

• Experience supervising restaurant staff
• Ability to train and coach team members
• Experience handling opening and closing duties
• Familiar with cash handling procedures
• Knowledge of food safety standards

Responsibilities

• Serve customers with correct, complete orders within service time goals
• Lead team on shifts, assign tasks and provide feedback/training
• Utilize huddle board to position the team
• Know and follow personnel policies, labor laws and safety procedures
• Ensure security procedures are followed (cash handling, opening/closing)
• Transition into opening/closing duties as needed
• Provide excellent guest service to make guests happy
• Resolve guest complaints and issues promptly
• Lead team to open, transition, and close shifts
• Manage and organize the line and delegate duties
• Uphold product quality standards
• Work the line as needed
• Promote sales on the shift through suggestive selling and promotions
• Execute and support all food safety requirements
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow daily cash handling procedures
• Complete additional e-learning as required

Skills

Leadership

Customer Service

Team Supervision

Training

Cash Handling

Food Safety

Job description

Little Caesars is seeking an Assistant Manager to oversee shift operations, guest experience, sales performance, and execution of brand excellence in a store. You will supervise Colleagues, ensure timely service, and uphold store standards during your shift.

The role requires leading team members on shifts, assigning tasks, providing feedback and training, handling opening/closing duties, promoting sales, ensuring food safety and cash controls, and resolving guest concerns to guarantee customer