Guest Experience & Operations Shift Lead

Ontario Trillium Foundation; Tennessee; On-site; USD 17,000 - 22,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee shift operations, guest experience, and sales performance in-store. You will lead the team, assign tasks, train staff, and ensure compliance with brand standards and policies. You will also manage line duties, cash handling, and food safety on your shift.

The role emphasizes opening/closing duties, problem-solving guest issues, and promoting promotions to drive revenue while maintaining quality and labor cost controls.

Qualifications

• Lead team on shifts, assigning tasks, and providing feedback/training (short, clear).
• Knowledge of labor laws and safety procedures.
• Understand security procedures and cash handling.
• Ability to open/close shifts and transition duties smoothly.
• Provide excellent guest service and resolve guest issues.
• Promote sales through in-store promotions and suggestive selling.
• Ensure food safety requirements and quality standards are followed.
• Manage line organization, delegate duties, and control costs.
• Complete e-learning as required.

Responsibilities

• Lead team members on shifts and assign tasks.
• Support opening/closing duties and shift transitions.
• Provide great guest service and resolve complaints.
• Maintain product quality standards on the line.
• Promote sales and in-store promotions.
• Follow food safety requirements and cost control measures.
• Count cash and follow daily cash handling procedures.
• Complete required e-learning.

Job description

Little Caesars is seeking a Shift Leader to oversee shift operations, guest experience, and sales performance in-store. You will lead the team, assign tasks, train staff, and ensure compliance with brand standards and policies. You will also manage line duties, cash handling, and food safety on your shift.

The role emphasizes opening/closing duties, problem-solving guest issues, and promoting promotions to drive revenue while maintaining quality and labor cost controls.