Shift Leader - Guest Experience & Ops Coach

Dunkin' Donuts; St. Paul (AK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free coffee

Flexible Schedule — Full-Time and Part

Generous Employee Discount

Cash Referral Program

Best in Class Training

Advancement Opportunities

Medical Insurance

Education discounts

Franchisee discounts

Recognition Program

Community involvement

Job summary

Dunkin’ Donuts is hiring a Shift Leader to supervise restaurant operations on a shift-by-shift basis and support the management team. You’ll help ensure brand standards, coach team members, and deliver great guest service.

We seek someone with retail/restaurant experience, strong time management, and a friendly, can-do attitude. Full-time and part-time schedules are available, with benefits including coffee discounts, training, and advancement opportunities.

Qualifications

• Preferably, you have previous management experience in retail, restaurant, or hospitality.
• You are 18 years of age (or higher per applicable law).
• You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.

Responsibilities

• Smiling and always saying “YES!” to our guests.
• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift and provide timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Schedule restaurant team members for shifts

Skills

Guest service

Communication

Shift leadership

Time management

Job description

Dunkin’ Donuts is hiring a Shift Leader to supervise restaurant operations on a shift-by-shift basis and support the management team. You’ll help ensure brand standards, coach team members, and deliver great guest service.

We seek someone with retail/restaurant experience, strong time management, and a friendly, can-do attitude. Full-time and part-time schedules are available, with benefits including coffee discounts, training, and advancement opportunities.