Shift Leader: Guest Experience & Team Coach

Dunkin' Donuts; Lakeville (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free coffee

Flexible schedule

Employee discount

Referral program

Training & learning

Advancement opportunities

Medical insurance

Education discounts

Special discounts for employees

Recognition program

Job summary

Dunkin’ Donuts is hiring a Shift Leader to supervise restaurant operations on a shift-by-shift basis and support management in coaching team members. You’ll help ensure quick, friendly service and adherence to brand standards.

Ideal candidates bring prior management experience in retail or hospitality, strong time management, and a customer-first attitude. Flexible scheduling and advancement opportunities are part of the role.

Qualifications

• Preferably, you have previous management experience in retail, restaurant, or hospitality.
• You are 18 years of age (or higher per applicable law).
• Excellent time management, attention to detail, and guest service skills.

Responsibilities

• Supervise restaurant operations on a shift-by-shift basis.
• Assist the management team in providing team member support and coaching.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed and provide timely feedback.
• Support the training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies during shifts.
• Ensure Food Safety standards are met and manage inventory.
• Provide great guest service and coach staff to do the same.

Skills

Management experience

Guest service

Time management

Attention to detail

Job description

Dunkin’ Donuts is hiring a Shift Leader to supervise restaurant operations on a shift-by-shift basis and support management in coaching team members. You’ll help ensure quick, friendly service and adherence to brand standards.

Ideal candidates bring prior management experience in retail or hospitality, strong time management, and a customer-first attitude. Flexible scheduling and advancement opportunities are part of the role.