Shift Leader — Guest-Focused Team Coach (Flexible Schedule)

Dunkin' Donuts; Woodbury (CT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free coffee

Flexible schedule

Employee discount

Referral program

Training & learning

Advancement opportunities

Medical insurance

Education discounts

Special discounts

Recognition program

Community involvement

Job summary

Dunkin' Donuts is hiring a Shift Leader in the United States. You will supervise restaurant operations on a shift-by-shift basis and assist management in supporting the team, ensuring tasks are performed effectively and Dunkin standards are upheld.

You will lead guest service with a friendly, can-do attitude, while coaching teammates, coordinating shifts, and driving smooth operation to fuel daily activity.

Qualifications

• Preferably, you have previous management experience in retail, restaurant, or hospitality.
• You are 18 years of age (or higher per applicable law).
• You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.

Responsibilities

• Smiling and always saying “YES!” to our guests.
• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift and provide timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Schedule restaurant team members for shifts

Skills

Management experience

Guest service skills

Time management

Job description

Dunkin' Donuts is hiring a Shift Leader in the United States. You will supervise restaurant operations on a shift-by-shift basis and assist management in supporting the team, ensuring tasks are performed effectively and Dunkin standards are upheld.

You will lead guest service with a friendly, can-do attitude, while coaching teammates, coordinating shifts, and driving smooth operation to fuel daily activity.