Shift Leader — Guest Experience & Operations

Legacy Chicken, LLC; Rio Rancho (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Legacy Chicken, LLC is seeking a Shift Supervisor to lead restaurant teams and deliver exceptional guest experiences. You will drive operational excellence, coach staff across all stations, and ensure quality, service and cleanliness standards during every shift.

You will participate in team huddles, recognize achievements, resolve guest concerns quickly, and contribute ideas to improve metrics. Minimum age 18 with prior leadership in a restaurant preferred.

Qualifications

• Minimum age 18 years.
• Previous restaurant leadership experience preferred.
• Must be proficient in all areas of the restaurant to assist when necessary.

Responsibilities

• Coaches, trains and develops team members around processes and procedures at each station.
• Actively participates in team huddles with ideas to improve performance.
• Thank and celebrate the team to motivate performance.
• Serve as a role model and coach Brand service behaviors.
• Fix bottlenecks, monitor speed of service and inventory accuracy.
• Maintain a welcoming, clean restaurant environment.
• Engage with guests during shifts and handle concerns promptly.
• Ensure product quality and standards on shift; follow QSC.
• Suggest ideas to improve guest metrics and feedback to the GM.
• Lead shifts by delegating duties and following up with team members.
• Be proficient across restaurant areas to assist when needed.
• Utilize shift tools and routines to uphold Quality, Service and Cleanliness (QSC).
• Review invoices and inter-store transfers; monitor waste tracking.
• Check production planning and adjust as needed.
• Execute action plans for Employee Engagement and Voice of the Guest during shift.

Skills

Leadership

Coaching

Team training

Customer service

Job description

Legacy Chicken, LLC is seeking a Shift Supervisor to lead restaurant teams and deliver exceptional guest experiences. You will drive operational excellence, coach staff across all stations, and ensure quality, service and cleanliness standards during every shift.

You will participate in team huddles, recognize achievements, resolve guest concerns quickly, and contribute ideas to improve metrics. Minimum age 18 with prior leadership in a restaurant preferred.