Shift Leader: Coach Teams to Outstanding Guest Experience

Legacy Chicken, LLC; Cortez (CO); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Legacy Chicken, LLC is seeking a Shift Supervisor to help lead restaurant teams and deliver exceptional guest experiences at our location in Colorado. The role focuses on coaching, ensuring quality and cleanliness, and maintaining smooth operations during each shift.

The ideal candidate will have prior restaurant leadership experience and is committed to fostering a positive work environment while meeting performance metrics and guest expectations.

Competenze

• Minimum age 18 years old.
• Previous restaurant leadership experience preferred.

Mansioni

• Coaches, trains and develops team members around processes and procedures at each station
• Actively participates in team huddles offering great ideas
• Consistently thanks the team and celebrates success
• Serves as a role model and coaches Brand service behaviors
• Fixes bottlenecks, calls chicken drops and monitors Speed of Service
• Makes sure the restaurant is welcoming and clean
• Spends time with the guests in the dining room doing table touches throughout the shift
• Supports the team to resolve guest concerns quickly
• Ensures product quality and all standards are met on their shift
• Provides ideas to the restaurant General Manager to improve guest metrics and feedback
• Leads each shift by delegating duties, assigning tasks, and following up with all team members
• Must be proficient in each area of the restaurant to assist when necessary
• Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
• Ensures accuracy of inventory and waste tracking
• Reviews and approves invoices and inter-store transfers (ISTs)
• Checks people charts and production planning and makes necessary adjustments
• Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift

Descrizione del lavoro

Legacy Chicken, LLC is seeking a Shift Supervisor to help lead restaurant teams and deliver exceptional guest experiences at our location in Colorado. The role focuses on coaching, ensuring quality and cleanliness, and maintaining smooth operations during each shift.

The ideal candidate will have prior restaurant leadership experience and is committed to fostering a positive work environment while meeting performance metrics and guest expectations.