Shift Leader: Guest Experience & Operational Coach

Thorntons; Springfield (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Free dispensed beverage during shift

Free meal per shift

Medical

Dental

Vision

401k (matching company contribution)

Vacation

Sick leave

Life insurance

Job summary

Thorntons is seeking a Shift Leader to oversee store operations during assigned shifts, ensuring safety, inventory control, and adherence to procedures. The role includes coaching team members, driving excellent guest service, and training new hires as needed.

The Shift Leader will rotate across first, second, and third shifts, manage cash handling, and uphold Thorntons’ standards while coordinating with store leadership and regional managers.

Qualifications

• High School Diploma or GED preferred.
• Food certifications preferred.
• Ability to lead shifts and manage tasks.
• Ability to train and coach team members.

Responsibilities

• Act as lead on shift when Store/General Manager is absent, assign work and oversee procedures.
• Deliver guest service with a helpful, friendly attitude.
• Maintain safety rules and report maintenance or safety issues to management.
• Follow cash handling and inventory procedures, including pricing, voids, and discrepancies.

Skills

Guest Service

Team Leadership

Communication

Problem Solving

Food Safety

Education

High School Diploma or GED

Food Certifications (Preferred)

Job description

Thorntons is seeking a Shift Leader to oversee store operations during assigned shifts, ensuring safety, inventory control, and adherence to procedures. The role includes coaching team members, driving excellent guest service, and training new hires as needed.

The Shift Leader will rotate across first, second, and third shifts, manage cash handling, and uphold Thorntons’ standards while coordinating with store leadership and regional managers.