Shift Lead: Guest Experience & Ops Leader

Thorntons; Westmont (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Free beverage during shift

Free meal per shift

Medical

Dental

Vision

401k with company match

Job summary

Thorntons is seeking a Shift Leader to oversee store operations, ensure safety and cash handling compliance, and train team members across 1st–3rd shifts. The role involves coaching staff, delegating tasks, and maintaining high service standards while supporting store managers.

Ideal candidates have strong guest-service skills, adaptability, and the ability to lead during manager absences. Weekly pay and benefits are offered as part of the role.

Qualifications

• Experience in guest service and point-of-sale environments is preferred.
• Ability to coach and train team members on standard practices.
• Understanding of safety, cash handling, and inventory procedures.

Responsibilities

• Act as shift lead in absence of Store/General Manager and delegate tasks.
• Deliver guest service with a proactive, helpful attitude.
• Maintain safety, cleanliness, and compliance with company policies and legal requirements.

Skills

Guest service

Team leadership

Communication

Problem solving

Adaptability

Education

High School Diploma or GED (Preferred)

Food Certifications (Preferred)

Job description

Thorntons is seeking a Shift Leader to oversee store operations, ensure safety and cash handling compliance, and train team members across 1st–3rd shifts. The role involves coaching staff, delegating tasks, and maintaining high service standards while supporting store managers.

Ideal candidates have strong guest-service skills, adaptability, and the ability to lead during manager absences. Weekly pay and benefits are offered as part of the role.