Bilingual Shift Lead & Guest Experience Champion

Campero USA Corp.; City of Niagara Falls (NY); Sur place; USD 26 000 - 37 000; Plein temps

Résumé du poste

Campero USA Corp. in Niagara Falls, NY is seeking a Shift Manager to lead and train crew, ensuring a high-quality customer experience.

You will plan shifts, supervise operations, coach team members, and coordinate tasks to maintain efficiency and safety. Responsibilities include verifying procedures, resolving issues, assisting the General Manager, managing inventory and staffing, and upholding sanitation standards.

Qualifications

• High School Diploma or equivalent required.
• 1+ year experience in customer-facing roles.
• Demonstrates leadership potential and team support.
• Fluent in English and Spanish.
• Must be able to lift 50 lbs and stand for long periods.

Responsabilités

• Plan duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and full of energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs
• Assist with controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures.

Connaissances

Leadership

Guest service

Bilingual English/Spanish

Computer skills

Team coaching

Formation

High School Diploma

Description du poste

Campero USA Corp. in Niagara Falls, NY is seeking a Shift Manager to lead and train crew, ensuring a high-quality customer experience.

You will plan shifts, supervise operations, coach team members, and coordinate tasks to maintain efficiency and safety. Responsibilities include verifying procedures, resolving issues, assisting the General Manager, managing inventory and staffing, and upholding sanitation standards.