Shift Leader & Guest Experience Coach

Cici's Pizza-Top Slice LLC; Mesquite (TX); On-site; USD 28,000 - 36,000; Part time

Job summary

Cici's Pizza-Top Slice LLC in Mesquite, TX is seeking a Shift Leader to oversee daily restaurant operations during assigned shifts. You will lead team members, uphold brand standards and guest service quality, and act as a primary contact for staff and guests when management is unavailable.

The role emphasizes strong communication, a positive attitude, and the ability to resolve conflicts. Willingness to travel between locations and flexibility in scheduling is valued.

Qualifications

• High school diploma or equivalent required; 6–12 months of related experience preferred.
• Menu knowledge and basic POS understanding advantageous.
• Must pass background check and have valid driver's license.

Responsibilities

• Provide Leadership by creating enthusiasm and commitment to company objectives.
• Lead and coach Team Members during shifts.
• Maintain brand standards and food safety compliance.
• Ensure cash handling procedures are followed.
• Maintain restaurant cleanliness per schedules.
• Address guest service issues and notify Manager as needed.
• Attend leadership and staff meetings.

Skills

Positive attitude

Enthusiasm

Motivator

Confidence

Guest service oriented

Strong communication

Resolve conflict

Outgoing personality

Leadership

Bilingual (plus)

Education

High School diploma or equivalent

Job description

Cici's Pizza-Top Slice LLC in Mesquite, TX is seeking a Shift Leader to oversee daily restaurant operations during assigned shifts. You will lead team members, uphold brand standards and guest service quality, and act as a primary contact for staff and guests when management is unavailable.

The role emphasizes strong communication, a positive attitude, and the ability to resolve conflicts. Willingness to travel between locations and flexibility in scheduling is valued.