Shift Leader: Drive Team, Service & Standards

Cici's Pizza-Top Slice LLC; Garland (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Cici's Pizza-Top Slice LLC is seeking a Shift Leader to oversee operations and personnel during assigned shifts. This Sr.

Team Member ensures smooth day-to-day functions and acts as main contact for team members, guests and stakeholders when management is unavailable. Responsibilities include leading open/lunch/dinner/closing shifts, coaching team members, maintaining brand standards and food safety, and ensuring proper cash handling and sanitation.

Qualifications

• High School diploma or equivalent.
• 6–12 months of related experience preferred.
• Meets food service safety and sanitation requirements and holds required certifications.
• Valid State driver's license.
• Reliable transportation; travel between restaurants.

Responsibilities

• Provide leadership by modeling the Cici's Mission, guiding team and Guests.
• Work Open, Lunch, Dinner and Closing Shifts as needed.
• Provide direction and coaching to Team Members during shifts.
• Maintain Cici's Brand Standards and Food Safety compliance.
• Ensure cash handling procedures are followed, including daily deposits.
• Uphold restaurant cleanliness per daily/weekly/monthly checklists.
• Address guest service issues and notify management of complaints.
• Attend leadership and staff meetings.

Skills

Positive attitude

Guest service

Communication skills

Conflict resolution

Outgoing personality

Professionalism

Bilingual

Education

High School diploma or equivalent

Tools

POS equipment

Job description

Cici's Pizza-Top Slice LLC is seeking a Shift Leader to oversee operations and personnel during assigned shifts. This Sr.

Team Member ensures smooth day-to-day functions and acts as main contact for team members, guests and stakeholders when management is unavailable. Responsibilities include leading open/lunch/dinner/closing shifts, coaching team members, maintaining brand standards and food safety, and ensuring proper cash handling and sanitation.