Shift Leader: Growth & Guest Experience Champion

Dunkin' Donuts; Sarasota (FL); Híbrido; USD 18.000 - 23.000; Jornada completa

Descripción de la vacante

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader to oversee store operations and crew during the shift, ensuring a fast and friendly guest experience while preserving brand standards.

You will lead, coach, and deploy team members, manage labor and food costs, and uphold safety and quality guidelines while maintaining a respectful, energized work environment.

Formación

• Must be able to fluently speak/read English.
• Experience in restaurant, retail, or supervisory roles.
• Ability to lead and coach a team.
• Ability to lift 30–50 pounds and perform required physical tasks.

Responsabilidades

• Arrive in a timely manner to prepare for your scheduled shift.
• Demonstrate respect and dignity in dealing with others including team members and guests.
• Follow the communication guideline established in your store.
• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.
• Respond positively to coaching and feedback, and show passion for learning.
• Hold yourself accountable for your designated responsibilities on your shift.
• Dedicate yourself to learning and being capable of executing multiple tasks.

Conocimientos

Fluent English

Math skills

Writing skills

Supervisory experience

Guest focus

Results oriented

Problem solving

Team building

Physical stamina

Heavy lifting

Descripción del empleo

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader to oversee store operations and crew during the shift, ensuring a fast and friendly guest experience while preserving brand standards.

You will lead, coach, and deploy team members, manage labor and food costs, and uphold safety and quality guidelines while maintaining a respectful, energized work environment.