Shift Leader: Flexible, Fast-Paced Service Champion

potbelly; South Elgin (IL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

Retirement Savings 401(k) with company

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Shop in Illinois is hiring a Shift Leader to oversee shifts, guide associates, ensure product quality, and deliver excellent customer service in a fast-paced environment.

You must be at least 18, with at least 1 year of supervisory experience in food service or retail, pass state Food Safety certification, and be able to stand 8–9 hours; lifting up to 50 pounds is required. Competitive benefits and a flexible schedule are offered.

Qualifications

• Minimum 1 year supervisory experience in a restaurant or retail setting.
• Must be 18 years or older and able to pass Food Safety Certification.
• Must be able to stand 8–9 hours and lift up to 50 pounds.

Responsibilities

• Lead team members on shifts and assign tasks efficiently.
• Ensure security procedures and back-of-house standards are followed.
• Prepare finished products and maintain health and safety standards.
• Handle cash, balance drawers, and address customer concerns.
• Support operational needs and maintain a positive guest experience.

Skills

Supervisory experience

Customer service

Communication skills

Problem-solving

Fast-paced environment

Education

High school diploma or equivalent

Job description

Potbelly Sandwich Shop in Illinois is hiring a Shift Leader to oversee shifts, guide associates, ensure product quality, and deliver excellent customer service in a fast-paced environment.

You must be at least 18, with at least 1 year of supervisory experience in food service or retail, pass state Food Safety certification, and be able to stand 8–9 hours; lifting up to 50 pounds is required. Competitive benefits and a flexible schedule are offered.