Shift Leader: Lead a Fast-Paced Team & Delight Guests

Potbelly; Normal (IL); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

Retirement Savings 401(k) with company

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Shop in Normal, IL is seeking a friendly Shift Leader to supervise shifts, develop team members, and drive great food quality and customer service. You will manage tasks, control costs, and ensure safety protocols in a fast-paced environment.

The role offers paid time off, health benefits eligibility, and opportunities for growth. Must be 18+, have 1 year supervisory experience, and obtain Food Safety Certification within 30 days of employment.

Qualifications

• You are at least 18 years of age.
• Minimum 1 year supervisory experience in restaurant or retail preferred.
• You must pass and obtain a Food Safety Certification.
• You can thrive in a fast-paced, energetic environment.
• Excellent written and verbal communication skills.

Responsibilities

• Lead team on shifts, assign tasks, and provide feedback.
• Ensure security procedures and back-of-house standards are met.
• Count drawers and handle daily cash procedures.
• Prepare quality finished products efficiently.
• Restock and maintain cleanliness across the facility.
• Handle customer complaints and various duties as assigned.

Skills

Supervisory experience

Customer service mindset

Strong communication

Problem solving

Able to stand 8-9 hours

Able to lift up to 50 lbs

Education

Food Safety Certification

Job description

Potbelly Sandwich Shop in Normal, IL is seeking a friendly Shift Leader to supervise shifts, develop team members, and drive great food quality and customer service. You will manage tasks, control costs, and ensure safety protocols in a fast-paced environment.

The role offers paid time off, health benefits eligibility, and opportunities for growth. Must be 18+, have 1 year supervisory experience, and obtain Food Safety Certification within 30 days of employment.