Shift Leader: Lead a Fast-Paced Team to Great Food

potbelly; Springfield (VA); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision Insurance

401(k) with company match

Paid parental leave

Flexible work schedule

Career growth opportunities

Paid time off

Discount program

Job summary

Potbelly Sandwich Shop is hiring a Shift Leader to supervise a fast-paced restaurant team, ensuring high quality product and customer service while driving sales and controlling costs. The role requires leadership and a customer-first mindset in a dynamic kitchen environment.

Applicants should be 18+, with prior supervisory experience in food service, and able to stand for long shifts. Food safety certification is required; lifting up to 50 pounds may be needed.

Qualifications

• You are at least 18 years of age.
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification.
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• You have strong written and verbal communication skills
• You enjoy problem-solving
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You're able to stand/walk for 8-9 hours or as needed
• You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Other duties as assigned

Skills

Supervisory experience

Food safety

Customer service

Communication

Problem solving

Job description

Potbelly Sandwich Shop is hiring a Shift Leader to supervise a fast-paced restaurant team, ensuring high quality product and customer service while driving sales and controlling costs. The role requires leadership and a customer-first mindset in a dynamic kitchen environment.

Applicants should be 18+, with prior supervisory experience in food service, and able to stand for long shifts. Food safety certification is required; lifting up to 50 pounds may be needed.