Shift Leader — Fire-Grilled Service & Growth

El Pollo Loco, Inc.; Las Vegas (NV); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

No overnight hours

Free meal during shift

Employee discount

Career growth

Flexible scheduling

Medical/Dental/Vision Insurance

401(k) match

Paid vacation

Paid sick time

Employee assistance program

Flexible spending accounts

Pet insurance

Discounts on entertainment & travel

Descripción de la vacante

El Pollo Loco, Inc. is seeking a Shift Leader in Las Vegas, NV to oversee daily restaurant operations during shifts and ensure exceptional guest experiences. You will lead a team, manage opening/closing tasks, and uphold EPL standards for safety, cleanliness, and service.

Responsibilities include coordinating crew tasks, monitoring service metrics, training staff, handling cash and deposits, and supporting operations with a hands-on leadership style. This role offers growth within the brand.

Formación

• High school diploma or equivalent (GED) preferred.
• Must be certified on all EPL SPECS positions or must have 1+ years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

Responsabilidades

• Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
• Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards
• Prioritize team members' tasks during shift. Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker, as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
• Train and support team members on new products and operational procedures.
• Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift.
• Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner.
• Perform other duties as assigned by management to support restaurant operations.

Educación

High school diploma or GED

Loyalty to EPL SPECS certification

Descripción del empleo

El Pollo Loco, Inc. is seeking a Shift Leader in Las Vegas, NV to oversee daily restaurant operations during shifts and ensure exceptional guest experiences. You will lead a team, manage opening/closing tasks, and uphold EPL standards for safety, cleanliness, and service.

Responsibilities include coordinating crew tasks, monitoring service metrics, training staff, handling cash and deposits, and supporting operations with a hands-on leadership style. This role offers growth within the brand.