Shift Leader: Fast-Paced Guest Experience Coach

Dunkin' Donuts; Palmyra (Lebanon County); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach team members, ensure Brand standards, and meet operational goals during each shift. The role emphasizes timely feedback, strong guest service, and adherence to food-safety procedures.

Responsibilities include coordinating tasks, managing inventory, handling cash, and resolving issues to keep the restaurant running smoothly and safely. Fluency in English or local language is required.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or local language.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership

Customer service

Communication

Problem solving

Teamwork

Education

HS Diploma or GED

Job description

Dunkin' Donuts is seeking a Shift Leader to coach team members, ensure Brand standards, and meet operational goals during each shift. The role emphasizes timely feedback, strong guest service, and adherence to food-safety procedures.

Responsibilities include coordinating tasks, managing inventory, handling cash, and resolving issues to keep the restaurant running smoothly and safely. Fluency in English or local language is required.