Shift Leader — Fast-Paced Team Builder with Flexible Schedule

potbelly; Humble (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Parental Leave

401(k) with company match

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Discount Program

Job summary

Potbelly Sandwich Shop is hiring a Shift Leader to supervise and develop associates, drive product quality and customer service, and manage shift costs. You will lead a fast-paced restaurant team, ensure safety standards, and handle cash and customer concerns with a friendly, professional approach.

Applicants should be 18+, with at least 1 year of supervisory experience in food-service or retail, and able to meet food safety certification requirements.

Qualifications

• You are at least 18 years of age.
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification.
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment.
• Strong written and verbal communication skills.

Responsibilities

• Lead team members on shifts, including efficient assignment of tasks while providing feedback.
• Ensure all security procedures are followed.
• Ensure back-of-the-house procedural standards are met.
• Count drawers and follow proper daily cash handling procedures.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently.
• Comply with health and safety standards for food, cleanliness and safety.
• Restock food line, chips and cooler.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Other duties as assigned

Skills

Written communication

Verbal communication

Customer service

Supervisory experience

Food safety knowledge

Job description

Potbelly Sandwich Shop is hiring a Shift Leader to supervise and develop associates, drive product quality and customer service, and manage shift costs. You will lead a fast-paced restaurant team, ensure safety standards, and handle cash and customer concerns with a friendly, professional approach.

Applicants should be 18+, with at least 1 year of supervisory experience in food-service or retail, and able to meet food safety certification requirements.