Shift Leader: Build a Fast-Paced Service Team

Potbelly Sandwich Works; Independence Township (OH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA/HSA with Employer Contribution

Commuter Benefit Program

401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Works is seeking a Shift Leader to manage shifts, develop associates, and drive product quality and customer service. You will lead a fast-paced team, control costs for your shift, and ensure outstanding service.

Applicants should be at least 18 years old with supervisory experience in food service or retail. The role requires strong communication, problem-solving, and the ability to stand for long periods in a bustling kitchen.

Qualifications

• Minimum 1 year supervisory experience in a restaurant or retail setting.
• Customer-first mindset with ability to thrive in a fast-paced environment.
• Strong written and verbal communication skills are essential.

Responsibilities

• Lead team members on shifts and assign tasks effectively.
• Maintain health, safety, and cleanliness standards across the operation.
• Count drawers and manage daily cash handling procedures.
• Prepare quality finished products, including sandwiches, salads, soups, and desserts.
• Handle customer complaints professionally and resolve issues.

Skills

Supervisory experience

Customer-first mindset

Strong communication

Problem solving

Kitchen environment

Ability to lift 50 lbs

Job description

Potbelly Sandwich Works is seeking a Shift Leader to manage shifts, develop associates, and drive product quality and customer service. You will lead a fast-paced team, control costs for your shift, and ensure outstanding service.

Applicants should be at least 18 years old with supervisory experience in food service or retail. The role requires strong communication, problem-solving, and the ability to stand for long periods in a bustling kitchen.