Shift Leader: Fast-Paced Ops & Guest Experience Coach

Dunkin' Donuts Incorporated; Martinsburg (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts Incorporated in Martinsburg, WV is seeking a Shift Leader to coach team members during shifts and ensure Brand standards and guest service excellence. You will set goals, assign tasks, and motivate the team with timely feedback.

The role focuses on supervising daily operations, ensuring food safety, inventory, and cash handling, while maintaining a positive guest experience in a fast-paced Dunkin’ environment.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in English or local language of service.
• Leadership experience in retail, restaurant, or hospitality.
• Experience managing daily store operations, including opening/closing, cash handling, deposits, and controls.
• Proven ability to lead teams and deliver guest experience in fast-paced settings.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support Restaurant Manager in achieving goals and execution.
• Ensure Brand standards on shift including food/beverage prep.
• Communicate shift priorities and results to team.
• Complete shift deployment plans for adequate staffing.
• Coach team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and resource use.
• Support training of team members as needed.
• Oversee safety, security and profitability policies during shift.
• Prepare the next Shift Leader for the shift.

Skills

Leadership

Cash handling

Communication

Customer service

Problem solving

Teamwork

Basic computer skills

Education

HS Diploma or GED

Tools

POS system

Job description

Dunkin' Donuts Incorporated in Martinsburg, WV is seeking a Shift Leader to coach team members during shifts and ensure Brand standards and guest service excellence. You will set goals, assign tasks, and motivate the team with timely feedback.

The role focuses on supervising daily operations, ensuring food safety, inventory, and cash handling, while maintaining a positive guest experience in a fast-paced Dunkin’ environment.