Shift Leader: Fast-Paced Guest Experience Coach

Dunkin'; Midlothian (VA); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Dunkin' Midlothian, VA is seeking a Shift Leader to coach team members, uphold brand standards, and ensure smooth shift operations. You will support opening/closing, cash handling, and guest service while guiding staff to deliver fast, friendly service.

The ideal candidate has leadership experience in food service, strong communication, and a commitment to Food Safety and quality. This role offers a fast-paced environment with growth opportunities within the Dunkin' brand.

Competenze

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment.
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls.

Mansioni

• Coach restaurant team members and provide timely feedback.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met during shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Assist with training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies/processes during shift.
• Handle customer complaints, conflicts, and emergencies; make quick decisions to resolve issues.
• Manage cash over/short during shift and ensure adherence to policies.
• Monitor employee attendance, punctuality, and adherence to company policies.
• Maintain inventory throughout the shift.
• Provide great guest service and coach team members to do the same.

Conoscenze

Leadership experience

Retail/restaurant experience

Cash handling

Food safety awareness

Communication

English proficiency

Formazione

HS Diploma or GED preferred

Descrizione del lavoro

Dunkin' Midlothian, VA is seeking a Shift Leader to coach team members, uphold brand standards, and ensure smooth shift operations. You will support opening/closing, cash handling, and guest service while guiding staff to deliver fast, friendly service.

The ideal candidate has leadership experience in food service, strong communication, and a commitment to Food Safety and quality. This role offers a fast-paced environment with growth opportunities within the Dunkin' brand.