Shift Leader: Team Coach for Fast-Paced Service

Dunkin' Donuts Incorporated; Cambridge (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members, ensure brand standards, and deliver great guest service during each shift. You will set goals, assign tasks, and provide timely feedback to optimize performance and guest experience.

Responsibilities include ensuring food and beverage quality, managing shift coverage, handling cash, and upholding safety and security policies. This role requires strong communication and the ability to lead in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Experience leading teams in retail, restaurant or hospitality.
• Proven ability to manage daily store operations, including opening/closing procedures, cash handling.
• Demonstrated ability to lead teams, drive performance, and deliver customer experience in a fast-paced environment.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership

Customer service

Team motivation

Communication

Cash handling

Problem solving

Fluent English

Education

HS Diploma or GED

Tools

Basic computer skills

Job description

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members, ensure brand standards, and deliver great guest service during each shift. You will set goals, assign tasks, and provide timely feedback to optimize performance and guest experience.

Responsibilities include ensuring food and beverage quality, managing shift coverage, handling cash, and upholding safety and security policies. This role requires strong communication and the ability to lead in a fast-paced environment.