Shift Leader: Lead & Coach a Fast-Paced Team

Dunkin' Donuts; West Virginia; On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader in West Virginia to coach team members during their shift, assign tasks, and motivate others with timely feedback. You will help ensure brand standards and guest service excellence while supporting the Restaurant Manager in daily operations.

Responsibilities include assisting with food preparation, safety compliance, inventory, and cash handling, as well as guiding staff to resolve issues and maintain a positive store reputation in a fast-paced

Qualifications

• Leadership experience in retail, restaurant, or hospitality.
• Proven ability to lead teams and drive performance.
• Basic computer skills and English fluency required.

Responsibilities

• Coach team members to execute brand standards.
• Support Restaurant Manager in achieving operational goals.
• Ensure food safety and inventory management during the shift.
• Handle customer complaints and resolve issues promptly.
• Communicate priorities and shift results to the team.
• Oversee cash handling and adherence to policies.

Skills

Leadership experience

Customer service

Basic computer skills

Fluent English

Problem solving

Motivating others

Willingness to learn

Education

HS Diploma or GED

Must be at least 18 years old

Job description

Dunkin' Donuts is seeking a Shift Leader in West Virginia to coach team members during their shift, assign tasks, and motivate others with timely feedback. You will help ensure brand standards and guest service excellence while supporting the Restaurant Manager in daily operations.

Responsibilities include assisting with food preparation, safety compliance, inventory, and cash handling, as well as guiding staff to resolve issues and maintain a positive store reputation in a fast-paced