Shift Leader — Lead a Fast-Paced Coffee Crew (Flexible Scheduling)

Dunkin' Donuts; Town of Monroe (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Growth opportunities

401k

Mental health support

Paid time off

Healthcare options

Discounts

Fun work culture

Job summary

Dunkin’ Donuts is seeking a Shift Leader to guide our crew in a fast-paced Dunkin’ environment. You’ll lead by example, coach team members, manage shift priorities, and ensure adherence to brand standards and safety guidelines while keeping service speedy and friendly.

The role offers competitive pay, flexible scheduling, growth opportunities, and benefits through the franchisee, with a focus on delivering great guest experiences and sustaining a clean, fun workplace.

Qualifications

• Must have a people-first mindset and strong communication skills.
• Experience in food service, retail, or team leadership is a plus.
• Basic math and computer skills are required.
• Calm, focused leader who can think fast and act smart.
• Commitment to keeping things clean, safe, and fun.

Responsibilities

• Lead by example and create a positive, team-first atmosphere.
• Coach and motivate crew members to deliver guest experiences.
• Manage shift priorities, set goals, and celebrate wins.
• Follow brand standards and safety guidelines to keep things running smoothly.
• Solve problems on the fly and keep the team focused and efficient.
• Support training efforts and help team members grow.

Skills

People-first mindset

Strong communication

Leadership experience

Basic math

Computer skills

Tools

POS systems

Job description

Dunkin’ Donuts is seeking a Shift Leader to guide our crew in a fast-paced Dunkin’ environment. You’ll lead by example, coach team members, manage shift priorities, and ensure adherence to brand standards and safety guidelines while keeping service speedy and friendly.

The role offers competitive pay, flexible scheduling, growth opportunities, and benefits through the franchisee, with a focus on delivering great guest experiences and sustaining a clean, fun workplace.