Shift Leader - Energize Team & Elevate Guest Experience

Bagel Brands; Fletcher (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee Discount

Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee is hiring a Shift Leader to oversee the coffeehouse in partnership with the GM/AGM. You will ensure the team understands brand standards, products, cleanliness, and guest connections during your shift.

You will lead shifts with energy and ownership, coaching the staff on responsibilities, product knowledge, and promotions while maintaining a welcoming coffeehouse environment and adhering to store safety and cash-handling procedures.

Qualifications

• Experience or training in a leadership role and ability to lead shifts.
• Ability to adapt to different days/times based on business needs.
• Must be at least 18 years old.

Responsibilities

• Provides leadership and direction for the coffeehouse in partnership with GM/AGM.
• Ensures team understands brand standards, expectations, products, cleanliness, and guest connections.
• Leads shifts with energy, keeping the team engaged and the shift on track.
• Optimizes product sales while managing waste and maintaining a welcoming environment.
• Knows daily deployment and communicates clearly on floor to keep shift moving.
• Takes ownership of the shift and ensures smooth hand-offs to the next shift.
• Ensures SOPs are followed, cash handling, and store safety standards.
• Coaches and trains team on responsibilities, product knowledge, promotions, and recipe prep to satisfy guest requests.
• Performs administrative tasks like bank deposits, inventory, and product orders.

Skills

Leadership

Flexible scheduling

Minimum age 18

Education

High school diploma or GED

Job description

Caribou Coffee is hiring a Shift Leader to oversee the coffeehouse in partnership with the GM/AGM. You will ensure the team understands brand standards, products, cleanliness, and guest connections during your shift.

You will lead shifts with energy and ownership, coaching the staff on responsibilities, product knowledge, and promotions while maintaining a welcoming coffeehouse environment and adhering to store safety and cash-handling procedures.