Shift Leader - Elevate Service & Team Success

Ultipro; Sparta (TN); On-site; USD 28,000 - 42,000; Full time

Job summary

Ultipro in Sparta, TN seeks a Shift Leader to assist the General Manager and on-duty leadership. You ensure activities align with the restaurant’s business plan and supervise Crew Persons and Team Leaders to meet job expectations.

You will drive quality service, develop staff skills, manage shift activities, and help maximize sales while controlling costs. Strong planning and problem solving are essential.

Qualifications

• Approximately 2–3 years of restaurant management experience or education.
• High School Diploma or GED required.

Responsibilities

• Provide a quality product and service that delivers customer satisfaction.
• Improve skills and performance of Crew Persons.
• Lead shift activities to maximize sales and control costs.
• Comply with company policies and procedures.
• Model and promote company values across the team.
• Communicate effectively with internal and external contacts.
• Attend training to stay current on industry trends.
• Participate in meetings, webinars and conference calls.
• Perform other duties and/or special projects as needed.

Skills

Planning & time management

Team building

Investigative & problem solving

Cash handling troubleshoot

Analytical & organizational

Effective communication

Reliable transportation

Open-door communication policy

Education

High School Diploma / GED

Job description

Ultipro in Sparta, TN seeks a Shift Leader to assist the General Manager and on-duty leadership. You ensure activities align with the restaurant’s business plan and supervise Crew Persons and Team Leaders to meet job expectations.

You will drive quality service, develop staff skills, manage shift activities, and help maximize sales while controlling costs. Strong planning and problem solving are essential.