Shift Leader: Drive Guest Experience & Team Growth

Ultipro; Sparta (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Ultipro in Sparta, TN is seeking a Shift Leader to support the General Manager in overseeing daily operations, ensure adherence to the business plan, and guide Crew Persons and Team Leaders.

The role emphasizes delivering quality customer service, driving sales, controlling costs, and participating in trainings and meetings. Excellent planning, communication, and problem-solving are essential.

Qualifications

• Two to three years in restaurant management or related leadership roles.
• High School Diploma or GED required.
• Excellent planning and time management skills.
• Strong team-building abilities.
• Investigative and problem-solving skills.
• Ability to troubleshoot cash handling issues.
• Reliable transportation with valid driver's license and insurance.
• Must be accessible via phone or other method and open-door policy.
• Analytical and organizational skills with ability to improve processes.

Responsibilities

• Assist GM/PIC with management activities to align with business plan.
• Lead shift activities and support sales and cost control.
• Ensure crew and team leaders perform duties and meet expectations.
• Communicate effectively with internal and external contacts.
• Participate in trainings, meetings, webinars, and special projects.
• Perform other duties as needed.

Skills

Leadership

Time management

Team building

Communication

Problem solving

Cash handling

Organizational skills

Process improvement

Education

High School Diploma / GED

Job description

Ultipro in Sparta, TN is seeking a Shift Leader to support the General Manager in overseeing daily operations, ensure adherence to the business plan, and guide Crew Persons and Team Leaders.

The role emphasizes delivering quality customer service, driving sales, controlling costs, and participating in trainings and meetings. Excellent planning, communication, and problem-solving are essential.