Shift Leader: Drive Service Excellence & Team Growth

Ultipro; Lafayette (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Ultipro in Lafayette, TN is seeking a Shift Leader to assist the General Manager with restaurant operations, ensuring staff deliver quality service and adhere to the business plan.

The role focuses on leading shift activities, maximizing sales, maintaining safety, training Crew and Team Leaders, and communicating effectively with the team and customers. A minimum of 2–3 years in restaurant management and a high school diploma are required.

Qualifications

• Strong time management and planning abilities required.
• Team-building and leadership skills for supervising crew and shift leads.
• Problem solving and analytical thinking to improve efficiency and processes.
• Excellent communication with staff and customers; capable of handling cashiering and cash handling tasks.

Responsibilities

• Provide quality product and customer service to ensure total customer satisfaction.
• Lead shift activities to maximize sales and control costs under the restaurant’s business plan.
• Support management and ensure staff meet job expectations and training requirements.
• Follow company policies and participate in trainings, meetings and calls.

Skills

Time management

Team building

Problem solving

Analytical thinking

Organizational skills

Communication skills

Cash handling

Process improvement

Reliability

Education

High School Diploma/GED

Job description

Ultipro in Lafayette, TN is seeking a Shift Leader to assist the General Manager with restaurant operations, ensuring staff deliver quality service and adhere to the business plan.

The role focuses on leading shift activities, maximizing sales, maintaining safety, training Crew and Team Leaders, and communicating effectively with the team and customers. A minimum of 2–3 years in restaurant management and a high school diploma are required.