Shift Leader: Elevate Service, Lead Team & Profit

Ultipro; Smyrna (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Ultipro in Smyrna, TN is seeking a Shift Leader to assist the General Manager with managing daily restaurant operations and to ensure the team delivers quality service and adheres to the business plan. You will work with Crew Persons and Team Leaders to meet performance expectations, lead shift activities, train staff, and drive sales while controlling costs.

This role emphasizes communication, problem solving, and adherence to company policies, with opportunities to develop leadership skills

Qualifications

• Minimum 2–3 years in restaurant management.
• High School Diploma or GED is required.
• Strong planning and time management skills.
• Team-building abilities.
• Investigative and problem-solving skills.
• Cash-handling abilities.
• Reliable transportation and a valid driver’s license.
• Excellent oral and written communication; open-door policy.
• Analytical and organized with process-improvement mindset.

Responsibilities

• Provide a quality product and customer service to achieve total customer satisfaction.
• Strive to improve the skills and performance of Crew Persons.
• Assist management to maximize sales and profits and minimize controllable costs by leading shift activities.
• Comply with company policies and procedures regarding business and personnel practices.
• Model and encourage Company shared values.
• Demonstrate strong written and verbal communication with internal and external contacts.
• Attend training, meetings, webinars and conference calls.
• Perform other duties or special projects as assigned in response to changing business conditions.

Skills

Restaurant management

Time management

Team building

Problem solving

Cash handling

Communication

Open door policy

Analytical

Organizational skills

Education

High School Diploma or GED

Job description

Ultipro in Smyrna, TN is seeking a Shift Leader to assist the General Manager with managing daily restaurant operations and to ensure the team delivers quality service and adheres to the business plan. You will work with Crew Persons and Team Leaders to meet performance expectations, lead shift activities, train staff, and drive sales while controlling costs.

This role emphasizes communication, problem solving, and adherence to company policies, with opportunities to develop leadership skills