Shift Leader — Elevate Service & Team Performance

Dairy Queen - Flatonia; Flatonia (TX); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Dairy Queen - Flatonia is seeking a Shift Leader to guide hourly staff during shifts and ensure smooth operations in the restaurant. You will perform all crew duties as needed, including customer service, product prep, cash handling, and drive-thru.

The role requires leading by example, training crew, and maintaining high standards of service, cleanliness, and efficiency. The position supports the restaurant's goals with strong teamwork and flexible hours in a fast-paced environment.

Qualifikationen

• Must be at least 18 years old.
• High school diploma required.
• 1 year minimum restaurant management experience.
• Exceptional customer service.
• Strong teambuilding and communication skills.
• Flexible hours and days to support business hours.

Aufgaben

• Assist in managing specific areas of the restaurant during shifts.
• Ensure proper staffing and task delegation by schedule.
• Conduct orientation, training, and evaluation of crew.
• Assist employees at POS with promotions.
• Ensure guest service meets quality, value, cleanliness standards.
• Handle minor customer complaints and escalate major ones.
• Support in executing the restaurant's business plan.
• Complete cash accountability reports accurately.
• Perform duties of non-management positions when needed.
• Inform supervision of problems or unusual matters.
• Perform other duties as requested.

Kenntnisse

Leadership

Customer service

Team building

Communication skills

Problem solving

Ausbildung

High school diploma

Tools

Windows-based computer literacy

Jobbeschreibung

Dairy Queen - Flatonia is seeking a Shift Leader to guide hourly staff during shifts and ensure smooth operations in the restaurant. You will perform all crew duties as needed, including customer service, product prep, cash handling, and drive-thru.

The role requires leading by example, training crew, and maintaining high standards of service, cleanliness, and efficiency. The position supports the restaurant's goals with strong teamwork and flexible hours in a fast-paced environment.