Restaurant Shift Leader (Entry Level)

Dairy Queen - Flatonia; Flatonia (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The Dairy Queen - Flatonia is seeking a Shift Leader to guide hourly staff during assigned shifts. The role requires performing all crew duties including customer service, food preparation, drive-thru operations and cash handling.

You will supervise staffing, assign tasks, train crew members, ensure service quality, and address guest concerns promptly. Flexibility to work varied hours is essential in a fast-paced restaurant environment.

Qualifications

• Minimum 1 year of management experience in a restaurant
• Strong customer service orientation and problem-solving skills
• Ability to supervise and train crew and maintain professionalism

Responsibilities

• Assist in managing specific restaurant areas during shifts
• Ensure proper staffing and task delegation per schedule
• Conduct orientation and training for crew members
• Assist at the point of sale with promotions and customer interactions
• Ensure guest service meets quality, value, and cleanliness standards
• Handle minor customer complaints and escalate serious issues
• Complete cash accountability reports accurately
• Perform duties of non-management roles as needed
• Report problems to supervision promptly

Skills

Leadership

Customer service

Teamwork

Communication

Cash handling

Windows literacy

Reliability

Flexibility

Education

High school diploma

Tools

POS system

Job description

The Dairy Queen - Flatonia is seeking a Shift Leader to guide hourly staff during assigned shifts. The role requires performing all crew duties including customer service, food preparation, drive-thru operations and cash handling.

You will supervise staffing, assign tasks, train crew members, ensure service quality, and address guest concerns promptly. Flexibility to work varied hours is essential in a fast-paced restaurant environment.