Restaurant Shift Leader & Team Coach

Dairy Queen - Flatonia; Flatonia (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Dairy Queen - Flatonia is seeking a Shift Leader to guide hourly staff during scheduled shifts. You'll perform all crew functions, supervise operations, and ensure service quality from order taking to product preparation.

The role emphasizes leadership, training, cash accountability, and adherence to standards for cleanliness and guest experience. Flexibility and strong communication are essential.

Qualifications

• Must be at least 18 years of age.
• High school diploma.
• 1-year minimum of management experience at a restaurant chain.
• Dedication to providing exceptional customer service.
• Exceptional teambuilding capacity.
• Strong math and Windows-based computer literacy.
• Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills.
• Ability to work flexible hours and days to support business hours and needs.

Responsibilities

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure proper staffing and task delegation according to schedule.
• Conduct orientation, training and evaluation of crew members.
• Assist customers at the point of sale and support promotions.
• Ensure guest service meets standards for quality, value, and cleanliness.
• Handle minor customer complaints and escalate serious issues to management.
• Contribute to the restaurant's business plan through assigned tasks and projects.
• Maintain timely and accurate cash accountability reports on shifts.
• Perform duties of other non-management positions when needed.
• Inform supervision promptly of significant problems.
• Perform other duties as requested by management.

Skills

Customer service

Leadership

Teamwork

Communication

Cash handling

Math

Windows literacy

Professionalism

Education

High school diploma

Tools

POS system

Windows-based computers

Job description

Dairy Queen - Flatonia is seeking a Shift Leader to guide hourly staff during scheduled shifts. You'll perform all crew functions, supervise operations, and ensure service quality from order taking to product preparation.

The role emphasizes leadership, training, cash accountability, and adherence to standards for cleanliness and guest experience. Flexibility and strong communication are essential.