Shift Leader: Team Coach & Guest Experience

Dairy Queen - Flatonia; Flatonia (TX); Hybrid; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Dairy Queen - Flatonia is seeking a Shift Leader to provide leadership and guidance to hourly staff across shifts. The role requires performing all duties of crew positions, managing operations, and ensuring customer service quality.

The Shift Leader will supervise staffing, conduct training, handle cash accountability, and support promotions while maintaining high standards of cleanliness and guest satisfaction at the restaurant.

Qualifikationen

• Must be at least 18 years old.
• High school diploma required.
• At least 1 year of management experience in a restaurant chain.
• Dedication to providing exceptional customer service.
• Exceptional teambuilding capacity.
• Strong math and Windows-based computer literacy.
• Professional demeanor with good communication and conflict resolution skills.
• Ability to work flexible hours and days to support business hours.

Aufgaben

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure the restaurant is properly organized and staffed as designated by the schedule.
• Conduct orientation, training and evaluation of crew members.
• Assist hourly employees at the point of sale with product promotions.
• Ensure guest service meets quality, value and cleanliness standards.
• Handle minor customer complaints and escalate serious issues when needed.
• Contribute to the restaurant's business plan through tasks and projects.
• Complete cash accountability reports accurately for assigned shifts.
• Able to perform duties of all non-management positions when needed.
• Report problems promptly to supervision and management.
• Perform other duties as requested by management.

Kenntnisse

Management experience

Customer service

Team building

Math skills

Computer literacy

Communication skills

Conflict resolution

Flexible hours

Ausbildung

High school diploma

Jobbeschreibung

Dairy Queen - Flatonia is seeking a Shift Leader to provide leadership and guidance to hourly staff across shifts. The role requires performing all duties of crew positions, managing operations, and ensuring customer service quality.

The Shift Leader will supervise staffing, conduct training, handle cash accountability, and support promotions while maintaining high standards of cleanliness and guest satisfaction at the restaurant.